StreamQueue Support

Need help with StreamQueue? Use this page to ask questions, report bugs, request account help, or request privacy/data assistance.

Getting Help

Contact StreamQueue support by email:

Email: support@sdudley.com

You can use this address for:

• Questions about setting up StreamQueue.
• Help finding or controlling your Roku.
• Bug reports or error messages.
• Account or household sharing questions.
• Privacy or data requests.

When reporting an issue, please include:

• Your iPhone model and iOS version.
• Your Roku model or Roku TV model, if known.
• Whether your phone and Roku are on the same Wi-Fi network.
• What you were trying to do.
• Any error message shown in StreamQueue.

Roku Setup

For StreamQueue to find and control your Roku, your phone and Roku must be on the same Wi-Fi network.

On your Roku, make sure network control is enabled:

Settings -> System -> Advanced system settings -> Control by mobile apps -> Network access -> Enabled

If StreamQueue cannot find your Roku:

• Confirm your phone is connected to the same Wi-Fi network as the Roku.
• Confirm Roku Network Access is enabled.
• Open StreamQueue Settings and tap Scan for Roku devices.
• Restart the Roku if it still does not appear.
• Check whether your router blocks local device discovery or client-to-client communication.

Watch Now

The Watch Now button launches a streaming app on your selected Roku and, when supported by that app, opens the selected title directly.

Deep linking support varies by streaming service. Some apps can open the exact movie, show, season, or episode. Other apps may only open the streaming app, and you may need to navigate manually from there.

Remote

The StreamQueue remote works only when your phone is on the same local network as the selected Roku.

If remote commands do not work:

• Confirm you are on home Wi-Fi.
• Confirm the correct Roku is selected in Settings.
• Re-scan for Roku devices.
• Make sure the Roku is powered on and reachable from the network.

Account and Household Sharing

StreamQueue can sync a shared queue across household members. Invite codes expire after 15 minutes. If a code expires, generate a new one from Settings.

Privacy Policy

Read the StreamQueue privacy policy:

Privacy Policy